• FREE Click & Collect Service + Next Day Delivery
  • Free Delivery with orders over €50 throughout Ireland and UK + 30 Day Returns

Delivery & Returns

Free Delivery for orders over €50 throughout Ireland
For delivery in Ireland - orders worth €50 and under are charged at €6.50. We offer next day delivery within Ireland when you place an order before 12.00pm.

INTERNATIONAL DELIVERY

COUNTRY

RATE €

United Kingdom

6.50

France

17.00

Germany

17.00

Netherlands

17.00

Belgium

17.00

Luxemberg

17.00

Austria

18.00

Czech Republic

18.00

Denmark

18.00

Poland

18.00

Switzerland**

18.00

Lithuania

20.00

Hungary

20.00

Slovakia

20.00

Slovenia

20.00

Sweden 

22.00

Spain

22.00

Italy

22.00

Latvia

22.00

Estonia

22.00

Finland

25.00

Portugal

25.00

Australia

30.00

New Zealand

30.00

** If your order is travelling outside the EU, you may need to pay customs or import duties, once it reaches your homeland. These charges are out of our control. As such, we cannot be held responsible for them. Customs policies vary from country to country. Please contact your local customs office for information. Customs may delay the delivery of orders. 

If your order's taking longer than expected please contact info@willow.ie.

 

RETURNS

Online Returns: As long as the goods you send back to us reach us within 30 days of receipt in their original, unused and unworn- [if they are not, we may be unable to accept the goods] we will refund your purchase within 30 working days of receiving your package. 

Online Returns to Store: You will be able to return online orders within 30 days of receipt for an exchange or gift card instore. If you wish to have a refund, it will be processed according to our online returns policy stated above. We won’t be able to refund you for the goods instore, it will go through our online returns process.

 

CLICK & COLLECT

Click & Collect is a service that allows you to buy online and collect purchases in store. There are no delivery charges and no waiting around at home for the postman!

To check your order's progress, all you need to do is log into your account using our website www.willow.ie and click order history. This will allow you to see the current status of your order. Please note that if you used express checkout you will not be able to track your order in this way.

If your order is severely overdue, contact +353656891342 from 10 am and 5pm (IRE) Monday to Friday*, or email info@willow.ie. Please quote your order number. *Excludes bank holidays.

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