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Privacy and Cookies

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1988 and 2000 (the Act), the data controller is Killow Retail Ltd, 4 O’ Connell Street, Ennis, Co .Clare, Ireland.

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site www.willow.ie (our site). This includes information provided at the time of registering to use our site, subscribing to our services, posting material or requesting further services. If you contact us, we may keep a record of that correspondence.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site and the resources that you access.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. We may use cookies to deliver content specific to your interests and to save your personal preferences securely so you do not have to re-enter them each time you connect to our website.  To ensure you avail of the complete personalised shopping experience www.willow.ie you will need to accept cookies.
They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• Torecognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Your security and privacy is of the upmost importance to us, that is why the information gathered is not shared or available to third parties.  We do not store any credit card or payment details on our server.

Security Policy
Willow is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide in computers with restricted access that are located in controlled facilities.

Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. For security purposes, your password should not be written down and should be regularly reset.

When we transmit sensitive information such as your credit card number and address details over the Internet, we protect it through the use of 128-bit encryption certificates and the Secure Sockets Layer (SSL) protocol - the industry-standard method for protecting web communications.

Uses made of this information
We use information held about you in the following ways:
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.
• If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. Except as outlined above, we will not pass your details on to third parties.

Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at our registered office at 4 O’ Connell Street, Ennis, Co. Clare, Ireland.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Code of Conduct

Willow Ethical Code of Conduct
As a business, we pride ourselves on not doing things by the book. When it comes to our ethical conduct though, we always follow the rules. Suppliers we work with, are required to ensure the following promises are kept.

Employment is freely chosen
There is no forced, bonded or involuntary labour. Employees are not required to lodge ‘deposits’ or their identity papers with their employer and are free to leave employment with reasonable notice.

Freedom of association
Employees have the right to join or form trade unions of their own choosing and to bargain collectively. The employer will adopt an open attitude towards the activities of unions and their activities.
Employee representatives will not be discriminated against and will have access to carry out their representative functions in the workplace. Where the rights to such unions is restricted under law, the employer will not hinder the development of alternate organisations for free association and bargaining.

Working conditions are safe and hygienic
A safe and hygienic working environment shall be provided. Adequate steps shall be taken to prevent accidents and injuries occurring in the course of work, by minimising the causes of hazards in the working environment. Workers shall receive regular health and safety training, and such training shall be repeated for new or reassigned workers.
Access to clean water and toilet facilities and, if appropriate, sanitary facilities for food storage shall be provided. Where provided, accommodation shall be clean, safe, and meet the basic needs of employees.

Child labour will not be used
The recruitment of child labour is not acceptable. Employers must develop or participate in programmes that enable children to remain in quality education until no longer a child*. All policies and procedures relating to child labour shall confirm to the provisions of the relevant ILO standards. Breach of these codes will result in termination and blacklisting of this suppliers.

Living wages are paid
Wages and benefits will meet the minimum national legal standards or industry benchmark standards, whichever is higher. Wages should always be enough to meet basic needs and to provide some discretionary income.
All employees will be provided with written information about their employment conditions and wages before they enter employment. Deductions from wages as a disciplinary measure is not permitted.

Working hours are not excessive
Working hours will comply with national laws and benchmark industry standards, whichever affords greater protection.
In any event, workers shall not be required to work in excess of 48 hours per week and will be provided with at least one day off for every 7 day period. Overtime is voluntary, shall not exceed 12 hours per week or be demanded on a regular basis and shall be compensated at a premium rate.

No discrimination is practiced
There will be no discriminations based on race, caste, national origin, religion, age, disability, gender, marital status, sexual orientation, union membership or political affiliation.

Regular employment is provided
Work performed must be on the basis of a recognised working relationship established through national law and practise.
Obligations to employees shall not be avoided through the use of labour-only contracting,
sub-contracting, or home-working arrangements, or through apprenticeship schemes where there is no real intent to provide regular employment.

No harsh or inhumane treatment is allowed
Physical, sexual, mental or verbal abuse is prohibited. As is the threat of any kind of abuse or other forms of intimidation.

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