Enjoy free shipping on all orders over €85 throughout Ireland. International orders are not eligible for the offer.
Want your package sooner? We offer next day delivery within Ireland, Monday - Friday, when you place an order before 12pm (local time).
Order before 1pm (local time) to receive your order in 3-5 working days. (working days excludes: Weekend & Bank Holidays). For delivery in Ireland - orders worth €85 and under are charged at €6.50.
UK deliveries are charged at €13 - please allow 5 working days (working days exclude: Weekends & Bank Holidays).
If you are ordering outside of the EU, please allow up to 21 days for your parcel to pass through customs.
COUNTRY and RATE €
United Kingdom -- 13.00
France -- 17.00
Germany -- 17.00
Netherlands -- 17.00
Belgium -- 17.00
Luxemberg -- 17.00
Austria -- 18.00
Czech Republic -- 18.00
Denmark -- 18.00
Poland -- 18.00
Switzerland** -- 18.00
Lithuania -- 20.00
Hungary -- 20.00
Slovakia -- 20.00
Slovenia -- 20.00
Sweden -- 22.00
Spain -- 22.00
Italy -- 22.00
Latvia -- 22.00
Estonia -- 22.00
Finland -- 25.00
Portugal -- 25.00
Australia -- 30.00
New Zealand -- 30.00
** If your order is travelling outside the EU, you may need to pay customs or import duties, once it reaches your homeland. These charges are out of our control. As such, we cannot be held responsible for them. Customs policies vary from country to country. Please contact your local customs office for information. Customs may delay the delivery of orders.
If your order's taking longer than expected please contact email@example.com.
Online Returns: As long as the goods you send back to us reach us within 30 days of receipt in their original, unused and unworn- [if they are not, we may be unable to accept the goods] we will refund your purchase within 30 working days of receiving your package.
Online Returns to Store: You will be able to return online orders within 30 days of receipt for an exchange or gift card instore. If you wish to have a refund, it will be processed according to our online returns policy stated above. We won’t be able to refund you for the goods instore, it will go through our online returns process.
Send Your Returns to: Returns Dept., Willow, 4 O'Connell Street, Ennis, Co. Clare, Ireland.
Click & Collect is a service that allows you to buy online and collect purchases in store. There are no delivery charges and no waiting around at home for the postman!
To check your order's progress, all you need to do is log into your account using our website www.willow.ie and click order history. This will allow you to see the current status of your order. Please note that if you used express checkout you will not be able to track your order in this way.
If your order is severely overdue, contact +353656891342 from 10 am and 5pm (IRE) Monday to Friday*, or email firstname.lastname@example.org. Please quote your order number. *Excludes bank holidays.